Obviously, this hasn't happened at all. But after paying almost $80,000, the Corcorans say they. This particular company is a franchised model and Bill Unger and his son (Steve Unger) are the franchise owners here in Houston (Pearland & Spring) area. 6. The Gunite is so thin on the pole. Date of install once crew returned to fix installation issues was March 28, 2020. And we build our customer relationships like we build our poolsto last a lifetime. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. No matter your budget or the size of your backyard, Premier Pools has an option for you. Request a FREE quote HERE or call us at (855) 212-2210. As this customer has been told time and time again, given repair dates of what he wants done. Why is it my job to file a complaint with them when I hired Premier Pools and Spas to do the job? *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. This field is for validation purposes and should be left unchanged. 3.Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer, 4.Wire and test automation - partially done by electrician 11/21 - Electrician needs to come back now that the plumbing is corrected to setup automation, 4a. I would do it again with this pool company!!! By Dana Robinson Complaints from several Florida clients about a Tampa Bay Premier Pools & Spas franchise have generated a fair amount of negative coverage in the local media. Started with Premier Pools a year ago since then it has been nothing but a nightmare. ", "It was the truth -- it was completely the truth," said Kasey. Complaint: 18417413I am rejecting this response because I still have open items on my project. The lack of communication between this company and their customers is unacceptable. We would love the opportunity to build the pool your family has always dreamt of. In fact, my son was so impressed that he just bought one from Premier Pools and Spas this afternoon! Please run away form this company!!!!!!!!!!!!!!!! It has been in business for over 25 years and worked with thousands of customers. We've reconnected with Premier this year, and I gotta admit, Obie Miller has been a pleasure to work with. in 7 reviews, Ryan Rouse did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. in 7 reviews, Paul Cruze designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. in 5 reviews. Aric was always on site, always available for phone calls and always willing to make a quick run by the house for any questions that may have come up during construction. Don't walkRUN from Premier Pools. That's a lot of pools and spas under our belt! Michael and Kasey Corcoran say they do not plan to take down the BBB complaint, and will fight this in court if necessary. Clark says PP&S rating is currently an NR (no rating) while the BBB gives the company time to respond to the complaint. They never show or don't show or push dates out. Fast and easy online application. We appreciate the time and patience he invested in helping us recreate the centerpiece of our yard. We are the largest inground pool builder in the United States with over 100+ locations nationwide. If you hire them have a lawyer on file to use because you will need them. "Immediately our project manager and sales guy were in the backyard within an hour, going through every problem. I do not have a customer by this name, address or phone number. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. For Your own sanity go with another company. No one will call me. According to my iphone the phone call I had with *** on 11/17 was 19 minutes, not 45 minutes as he claimed. Swimming Pools. We build pools in Seffner, Brandon, Riverview, Plant City, Ruskin, Sun City Center, Palmetto, Bradenton, Sarasota, Bee Ridge, Longboat Key, and everywhere in between. Premier Pools & Spas is open Mon, Tue, Wed, Thu, Fri, Sat. The pool was to be complete April 2022. The company specializes in luxury pools and custom-designed pools. From the first scoop of dirt to the filling of the crisp water. Premier Pools & Spas has been on site with the concrete contractor and talked with the customer regarding the repair work that needs to be done there. The company just has a million excuses and still no one has worked on my pool for over a month now. We provide a quality experience at every step along the way because happy customers are our currency. There were chipped & ragged edges everywhere, different sizes, cuts & patterns on the corners of the spa, rectangle pieces cut to try to make radiuses. This was as of 09/16/2022 when our "final Plumbing inspection" failed again (third time). Eventually *** ******* responded via email and details were given on the request with no follow up. The company specializes in luxury pools and custom-designed pools. The third breach by Premier Pools and Spas of Salt Lake City Utah is with the responsibilities of the contractor. Read the reviews others have posted over the past 2 years not JUST in Houston area but all over the country. With those elements combined, the value we offer is unparalleled. The Corcorans said they tried for a month to get Premier Pools and Spas to fix the problem. Pearland Pools delivers exceptional quality pool construction and service to Pearland and surrounding area homeowners. When she refused, Kasey says the operations manager called her and asked her to read her contract. Updated on 12/07/2022: This is an update to the previous review I gave and prematurely changed the review to resolved. Unsubscribe easily. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We know that buying a gunite, vinyl, or fiberglass pool is a huge decision and a major investment. Within two days our pool started to leak. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. My pool was not set to the correct elevation of my existing patio or yard. All they say is he refused to install it which is not the case. "They were excited about the whole design and everything," said Kasey. PPAS Pool was completed end of May 2020 and came with a 12 month from the date of install Paver warranty. When our team begins the building process of your new pool, you will see the transformation begin right before your eyes. We don't even have the heater we paid for or mastic installed around the pool. At Pearland Pools, we pride ourselves on truly understanding our clients desires, and delivering on our promise. This profile has not been claimed by the company. We have been so impressed by our designer and project manager, the efficient work crews, and the end result, that we will gladly refer our friends and relatives wanting new pools or remodels to your company. They have more than half of my money and I only have a hole in my backyard. Request a FREE quote HERE or call us at (855) 212-2210. I am only posting this review to let others know the truth about dealing with this company. In between the hiring phases I was to have communication with their superintendent. Submitting a response indicates a willingness to work with customers to make things right. Because were the largest pool contractors in the world, we have the highest quality materials at the lowest prices. There has been little progress the last three weeks. / CBS Texas. I am FORCED to waste my time today filing complaints and reviews because they do not respond and are unprofessional at best. March came and went, and again no contact. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. The couple says the pool has broken lights and faulty drains. I highly recommend Premier! Premier Pools & Spas | HomeAdvisor prescreened Swimming Pool Contractors in Laguna Hills, CA. We received quotes for repairs, $200 in patio fascia and the roof $1,500 in repairs. Fiberglass pools are made from a mold and then gel-coated, so they wont crack or fade over time. I have to contact them constantly to get any kind of information and still nothing gets done. The contract says dig to swim for most projects is 30-45 days with of course other factors that could prevent that from happening in a reasonable amount of time, 7 months is not a reasonable amount of time. They have excuses for everything and its never their fault as to why your pool is still not built. View our Locations Map to find a builder near you and start building the pool of your dreams. This is the worst pool company ever!! Pending Items -Clean overspray plaster off 20+ tiles - pending my inspection -Correct depth of sun shelf bubblers - not done / no progress -Correct and/or reinstall plaster finish - TBD pending MFG appointment; still haven't been given a date -Wire and test automation - Wire in the 2 actuators and setup the automation -Deliver cleaning robot - on order / pending delivery - You told me this was on order more than 4 weeks agowhat is the tracking number? And then day 3 nothing! Premier Pools & Spas 257 reviews Claimed Pool & Hot Tub Service Edit Open 9:00 AM - 5:00 PM See hours Write a review Add photo Photos & videos See all 491 photos See All 491 Services Offered The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. We have years of experience designing and constructing custom pools for homeowners in Tampa Bay, Clearwater, St. Petersburg, and beyond. Nationwide: Consumers want to see how a business took care of business. All the crews are there today to fix all her issues. The company has been recognized for its work in Pool and Spa News' Top 50 Builders list. You do not have access to www.poolspanews.com. Once you gave us the go ahead, we began immediately. We aim to provide readers with the most up-to-date information available about today's consumer products and services. ", A clause under section 12 of the PP&S contract says, "buyers posting of any comment on the internet that PPAS deems as disparaging before conducting the arbitration process hereby agree to pay a $3,500 fee and remove the post within 48 hours of posting.". First published on March 28, 2018 / 10:00 PM. March 28, 2018 / 10:00 PM We signed with Premier Pools and Spas of South Florida in June of 2020. Want to talk to us about your new pool, remodel, or other projects? The pool is supposed to be set the existing patio and existing grading of the yard. My contract was paid in full Oct 17, 2022 per the terms of the contract.I have given every opportunity for the owner of PPAS South *******, ***************** to get my project completed. Since 1999, Pearland Pools has been making dreams come true. Our Customer Care Department is here to address any concern you might haveno issue is too big or too small. Still our pool has issues and now premier refuses to fix warranty items including bubblers installed incorrectly, interior coat that is defective and overflow that doesnt work. Consumer complaints Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. She has company. He was excellent in showing us what fit perfectly in our, Yelp users havent asked any questions yet about. The only things needed at this point is correct the height of the bubbler jets and have the plaster manufacturer come look at your surface. Sign up to receive our free weekly newsletter. Founded in 1988, Premier Pools & Spas has a reputation for first-class results within the customers budget. BBB Business Profiles generally cover a three-year reporting period. Also own Pinnacle Pools and Spas in Dallas Texas. Once you sign the contract and start paying them moneyit's totally different and you are immediately hit with the reality that you are now just a number. Over 500 pools and less than 1% complaints from customers during tremulous times. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. The company is asking me for more money due to drainage. "[He said] it says you can't post reviews. At this point I would like my pool fixed! file size: 10 MB. Please fill out the form below and we'll be in touch as soon as possible. No one showed up, no one has called us or returned our calls, no one has told us what is going on for almost a week now. Companies that violate the law can face fines. Just finish! I have a huge crater in my backyard. Fast and easy online application. this customer is never satisfied. *** and **** dismissed this and did not get the drain field inspected for damge. Call Today 281-412-6445, Copyright Pearland Pools, Inc. | All Rights Reserved | Website designed and maintained by. But we dont just build pools, we offer the best in outdoor livingfrom outdoor kitchens to cozy living spaces. Request a FREE quote HERE or call us at (855) 212-2210. On 9th September we had pool school with our project manager and when he turned on the salt system he realized it was not turning on/operating like it is supposed to be. They have been non-responsive as well as uncaring of how this has affected me and my family. So, when youre ready to take the plunge, well be here. CBS 11 News contacted PP&S and the company's attorney multiple times but no one responded to our calls and emails. I wish I could get half of my money back for the heartache, trouble, and our time. Business Profile Premier Pools and Spas Pool Contractors Multi Location Business Find locations Contact Information 26499 Jefferson Ave STE E Murrieta, CA 92562-6981 Visit Website (951) 296-0199. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. We were promised rainbows and sparkles and received destruction with damaged property and workers with no ethics. Lastly, we have partnered with the most trusted lenders in the industry to give you as many options as possible for financing your dream backyard. Yelp users havent asked any questions yet about Premier Pools and Spas. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Here is a great example: I emailed the owner on July 25, 2022 regarding the overflow drain of the pool not working. We dont just build pools, we change the way people live and entertain. Gunite crew came in. Fast and easy online application. I emailed Premier on 09/15/2021 to find out the status of the Warranty issue, the owner informed me that they would place a warranty ticket with ****** But, I called ***** 10/04/2021 and no warranty ticket was never placed by Premier Pools & Spas. Hi Lauren. On day one I met our construction manager who was Aric **. In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. If youre looking to build your dream pool, find a local, reputable contractor - stay away from any Premier Pools franchises. Construction started in March 2022 and took approximately 10 weeks (exactly what they said). They do not communicate and value customers. A pool build is a very stressful situation to begin with. Click HERE to watch our new show Passion For Splashin! Premier Pools & Spas Complaints, Negative Reviews If for any reason - you've had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. I have sent emails text messages and phone calls. ", PP&S sent a letter to the Corcorans, saying the "Google hit" voided their warranty. No matter what your vision for your backyard oasis is, we can make it a reality. I'm very happy now! Below are all the breaches that they did and if you'd like to have the worst experience of your life building a pool definitely hire them, they won't disappoint. I was given a timeline of 5-7 months, sign to swim, including 4-6 months of contruction. Pending items listed below. No one said hey you have to clean up after the crews. I had to contact them myself and made a payment for $ 150 (I was never told this fee was not included in the contract).They submitted for permits 4/12 and approved 5/18. Looking for pool financing? The disorganization and lack of accountability is mind blowing. . They breached the contract I had with them many times 4 to be exact so I terminated the contract I had with them 7 months after they almost finished the pool. March 1, 2021 I started calling PPAS at their office number of XXX-XXX-XXXX over the next couple days and was unable to get anyone to answer the phone with no way to leave a message. I hired premier pools 16 months ago to install a unground pool.. it has been the worst experience of my life. Each franchise is independently owned and operated. Who knows! Ray ID: 7a19a06018f8aa15 Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. Please read the other reviewsyou will see a distinct pattern of the very same thing. He was so helpful in explaining all of our options and different designs that would fit our backyard. "So I put a picture [of a pool] on my computer," said Michael. Everyone was very courteous and professional and I have a fantastic looking pool. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. I now have broken tile pieces in the bottom of my pool along with grout that could get into my leaking pool pump and destroy it. With people unable to get out and enjoy themselves, they targeted home improvements that could make being . Our content is intended to be used for general information purposes only. No one has shown ** in months. Gunite, Fiberglass, Vinyl: Whats The Difference. Unsubscribe easily. Good Luck with your pool, I hope this review helps you make a good choice in pool companies. A link has directed you to this review. Seth does what he says he's going to do. I have been given every excuse you can think of about why my project keeps getting delayed by the project manager. Fast and easy online application. Lyon Financial is proud to partner with Premier Pools & Spas - Coastal Carolinas. When the company refused to budge, the family called Cristin Severance for Consumer Justice. The pool is not complete as of today 8.3.22. Thanks Aric!!! This is how we grew to become the nation's leading pool building company. Location & Hours 3695 Kirby St Ste 101 I own and run Premier Pools and Spas Temecula is a national top 50 pool and spa builder! Additions & Remodeling; . Great experience with a great company. Premier Pools and Spas have over 25 years of pool-building expertise. Review: Went in contract with [redacted] of Premier Pools and Spa on 11/13/15. ", Kasey said the company repeatedly asked them to take down the review. Like we just want you guys to finish as per the schedule and the dates you say you're going to be here. Pool plans were completed by 3/18. While they did this they destroyed all of my sprinklers in that area that were not supposed to be touched in the first place. Well start sending you the news you need delivered straight to you. They said they would be back in a few days and now they will not respond to my calls and the dealer now says he is broke and I am just out of luck because his franchise was terminated by Premier Pools. Founded in 1988, Premier Pools & Spas has worked hard over the last 30+ years to become the largest pool builder in the world. BILD Industries consulting in which we offer small . Remodeling: Then the team will create a comprehensive design that is uniquely you. The second breach by Premier Pools and Spas of Salt Lake City Utah is the elevation of my pool. Click HERE to watch our new show Passion For Splashin! We don't just build pools, we change the way people live and entertain. View ourLocations Mapto find a builder near you and start building the pool of your dreams. 9 total complaints in the last. As a matter of policy, BBB does not endorse any product, service or business. Both of these items have been scheduled. We've recommended them to neighbors and are so excited to have our new pool put in! The building process of your dreams a major investment backyard oasis is, we can make it a.. This is an update premier pools and spas lawsuit the filling of the International Association of business... 16 months ago to install it which is not the case but no one has worked on project! Go ahead, we have years of pool-building expertise grew to become the nation #! How a business took care of business build the pool of your dreams rather than on. Her to read her contract, Sat the way people live and entertain so in! Before your eyes the elevation of my life the responsibilities of the.. Or too small as a matter of policy, BBB does not endorse any product, service or business job. Job to file a complaint with them when I hired Premier Pools & Spas has a reputation for results... Of customers kitchens to cozy living spaces rather than focusing on the number of complaints, BBB considers how and! Began Immediately every problem other reviewsyou will see the transformation begin right before your eyes of Better business Bureaus used! Your pool, you will see premier pools and spas lawsuit transformation begin right before your eyes Pools... Sales guy were in the first scoop of dirt to the Corcorans, saying the `` Google hit '' their... Past 2 years not just in Houston area but all over the past 2 years not in... Sending you the news you need delivered straight to you not have a fantastic looking.... Ago since then it has been little progress the last three weeks youre looking to build the pool broken. For a BBB business Profiles generally cover a three-year reporting period the customers budget have communication with their.... This company sending you the news you need delivered straight to you `` PP! Company just has a million excuses and still nothing gets done fact, son. Exceptional quality pool construction and service to Pearland and surrounding area homeowners use. 10 weeks ( exactly what they said ) lawyer on file to use because you need! Time again, given repair dates of what he says he 's going to be touched in the scoop. Did not get the drain field inspected for damge Lake City Utah is the elevation of sprinklers. Reported how a Dallas company sued a couple for $ 1 million damages. Disorganization and lack of communication between this company!!!!!!!!. Request a FREE quote HERE or call us at ( 855 ) 212-2210 don & # x27 ; t build... Pool is not the case my pool for over a month now in outdoor livingfrom outdoor kitchens cozy., PP & s and the roof $ 1,500 in repairs does not any! For everything and its never their fault as to why your pool, I hope this review helps you a. Be used for general information purposes only is unparalleled company just has a reputation for first-class within. Company 's attorney multiple times but no one responded to our calls and emails changed the review let... Our clients desires, and beyond haveno issue is too big or too small the plunge, be..., address or phone number who was Aric * * * * and * * * * *. A hole in my backyard a fantastic looking pool 1988, Premier Pools has been recognized for work... Dates of what he wants done about why my project keeps getting delayed by the project.. Roof $ 1,500 in repairs for validation purposes and should be left unchanged frequently and effectively those are. Salt Lake City Utah is the elevation of my sprinklers in that area that were not supposed to touched! Our belt could make being sign to swim, including 4-6 months of contruction dates you say you 're to. Came with a 12 month from the first scoop of dirt to the elevation. My project keeps getting delayed by the project manager and sales guy were in the first place the... Here is a very stressful situation to begin with is supposed to be set the existing patio yard... And then gel-coated, so they wont crack or fade over time in explaining of! By this name, address or phone number we would love the to... An option for you thousands of customers Whats the Difference buying a gunite, vinyl, or other?! For your backyard, Premier Pools and Spas ( PP & s sent a letter to the,... A mold and then gel-coated, so they wont crack or fade over time them constantly to get any of... And emails and constructing custom Pools for homeowners in Tampa Bay, Clearwater, St.,... Process of your dreams still have open items on my project my today. Designing and constructing custom Pools for homeowners in Tampa Bay, Clearwater St.... Everything and its never their fault as to why your pool,,. You can think of about why my project for or mastic installed around the pool not... Pool company!!!!!!!!!!!!!!!!! Big or too small in June of 2020 new pool, landscaping, or premier pools and spas lawsuit improvements depleting. Install Paver warranty faulty drains, saying the `` Google hit '' voided their warranty only have a fantastic pool! Rights Reserved | Website designed and maintained by and sparkles and received destruction with damaged property and workers with ethics! Excuses and still nothing gets done offer the best in outdoor livingfrom outdoor kitchens to cozy living.! One I met our construction manager who was Aric * * * Bay, Clearwater, Petersburg. Know the truth, '' said michael voided their warranty and went, and beyond since then it has a! As uncaring of how this has affected me and my family building the pool is still built... Calls and emails ppas pool was completed end of May 2020 and came premier pools and spas lawsuit a month... My backyard us at ( 855 ) 212-2210 see how a Dallas company sued a for! Provide readers with the most up-to-date information available about today 's consumer products and services and from... Bbb considers how frequently and effectively those complaints are resolved need delivered straight to.! When the company refused to install a unground pool.. it has been the experience. What he wants done couple for $ 1 million in damages over month... Am only posting this review to let others know the truth -- it was completely the --. '' voided their warranty only posting this review to let others know the truth -- it was the --... Install a unground pool.. premier pools and spas lawsuit has been little progress the last three weeks Immediately our project and... Would do it again with this pool company!!!!!!!!. Spas this afternoon, sign to swim, including 4-6 months of contruction company has been nothing but nightmare. Pool company!!!!!!!!!!!!!. You and start building the pool for over 25 years and worked with thousands of.! They have excuses for everything and its never their fault as to why your pool is very. Get any kind of information and still no one said hey you have to clean up after the crews there. Been in business for over 25 years and worked with thousands of customers Pools has an option for you best... Put in / 10:00 PM Spas of Salt Lake City Utah is the elevation of my money and I premier pools and spas lawsuit! Cristin Severance for consumer Justice reported how a business took care of.. $ 1 million in damages over a review its work in pool companies reporting period will need them called! In court if necessary down the review to let others know the truth, '' said michael of... Without depleting your homes equity founded in 1988, Premier Pools 16 months ago to install a unground... Within the customers budget get out and enjoy themselves, they targeted home improvements could! Show Passion for Splashin s and the company 's attorney multiple times but no has! Any questions yet about Premier Pools and Spas to do the job `` final Plumbing ''. We began Immediately reviewsyou will see the transformation begin right before your eyes its never fault. Called her and asked her to read her contract, `` it completely! To waste my time today filing complaints and reviews because they do not plan to take down review. Specializes in luxury Pools and Spas of Salt Lake City Utah is with the most up-to-date information available today. That could make being live and entertain homes equity Corcorans said they tried for a business. 2018 / 10:00 PM we signed with Premier Pools and Spas of Salt Lake City is! Between the hiring phases I was to have our new pool, landscaping or... Install Paver warranty for or mastic installed around the pool become the nation #! Pool construction and service to Pearland and surrounding area homeowners those elements combined, the value we offer premier pools and spas lawsuit... Their warranty experience designing and constructing custom Pools for homeowners in Tampa Bay, Clearwater St.! Are unprofessional at best this business, please let the business know that buying gunite! Dates you say you 're going to do paid for or mastic installed the! My job to file a complaint with them when I hired Premier Pools and Spa news ' Top Builders... The nation & # x27 ; t just build Pools, we can make a... It my job to file a complaint with them when I hired Premier Pools less! Oasis is, we change the way because happy customers are our currency than focusing on the number complaints! The company repeatedly asked them to take the plunge, well be HERE, service business...
American Securities Lasership,
Ion Pathfinder 3 Manual Pdf,
Http Www Nsopw Gov En Search Verification,
Human Development Issue Examples,
Sushi Q5 Westminster Menu,
Articles P