Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? We ship to just about every country in the world - though if you can't see any shipping options for your country, send us a message via the 'contact us' form and we will see what we can do. If anything else you can email us at resolution@lucyinthesky.email-Kate. We're sorry to hear about your disappointment with our return policy. The reps copy and paste generic statements to your emails and don't actually solve any issues. They have u order from them and never ship after 30 days. Disclaimer as to ownership of trade marks, images of personalities and third party copyright. - Kate. Rhone vs Lululemon: Which Brand Is Better? We want to make sure this is refunded immediately. If you're reaching out to us regarding an order, please have your Order ID in your message. Customer service is awful. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. 1200 Wall Street, Floor 2
i ordered 2 dresses october 2 and need them for october 11. thanks! You can email us at resolution@lucyinthesky.email! They're all photographed wearing size Small. One of the major complaints Lucy In the Sky has received from shoppers is mediocre customer service, not getting properly refunded, and very delayed orders or even missing items in their orders. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. The online chat help was very helpful! The CEO of Lucy In the Sky is Nikita Yatskanich. -Kate. When Dannica isnt writing about fashion and beauty, shes writing poetry. The company helped issue credit for this matter to purchase a new item as soon as possible. All prices advertised are subject to such changes. Live Chat available 24 hours a day, 7 days week, through the icon on the bottom right. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Not worth the hassle and loss of money. would it arrive by october 26th? Nothing The customer service for this store can be described as SCATTERED and untrustworthyOver the course of a month I was made to feel sympathetic for this stores "ongoing changes" and guilty for being frustrated over unprofessional nature of this stores operations I was told that an update would appear in my order history for the rest of my . We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. You gotta keep returning and getting a dress that would finally fit - if at all! In the unlikely event that Lucy in the Sky, Inc. or substantially all of its assets are acquired, customer information will be one of the transferred assets. We use dedicated people and clever technology to safeguard our platform. Well go over Lucy In the Sky alternatives later in the review (or click here to jump down)! By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders ship from Los Angeles, California. Please note we cannot ship express orders to University/PO Boxes. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. Thanks for shopping with us online! Hi Carol, Thanks for your feedback. If you need specific product measurements or have further questions, please email us at. Please reach out to us for the advanced credit prior to making a new order! Sorry to hear that you had trouble reaching out to us. They have horrible customer service and cannot call because it's a bogus phone number. Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. This is the only time I ever have ordered something online when the seller would only give store credit. Please note that business days do not include weekends or public holidays. Lucy In the Sky has some decent prices. No! Us either! The quickest way to reach our customer support team is through live chat. -Kate. Completely different material than pictured. Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. I wear a size 12, and the size 12 they shipped me barely fit over one leg. Let us know if anything else and you can email us at resolution@lucyinthesky.email! I'll definitely send over your concerns to our design team. Greater Los Angeles Area E-Commerce Companies. Tip for consumers:Returns usually only give store credit. We apologize for the disappointment. WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT? If we are unable to contact you we will treat the order as cancelled. Last year I ordered and was refunded for the dress. Just enclose your order details in your return package and send it back to our Return Address below: LUCY IN THE SKY
I have been shopping online for over 20 years and have NEVER been tricked into accepting a store credit. Status: Resolved. This business is in an industry that may require professional licensing, bonding or registration. #301 California, Los Angeles 90021 United States LucyInTheSky phone number +1 213 278 0968 5 3 What is LucyInTheSky's email addresses? Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. I greatly appreciate the customer support 24 hour 7 days a week chat box. Los Angeles, California
We are not doing wholesale at this time. We will send her your regards! Verification can help ensure real people write reviews about real companies. Everything You Need to Know, Made Trade Reviews: What You Need To Know. Lucy in the sky is a great company from products to customer service I am always satisfied. If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. The brand offers so many different dresses for different occasions that its quite impressive. The stated ship times cannot be altered with the delivery method. Customer FAQs. Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. If you do not use your store credit within a year- we can always reissue. LOVE THIS COMPANY Date of experience: February 23, 2023 Advertisement Rabene 1 review AE 4 days ago Your Order Has Been Processed! Daughter bought a dress for homecoming from this site. Thanks for your feedback. BUT, you can't get a refund if you return something, only store credit. Products used:None, sizing too inaccurate. Hi Sonam, Thanks for your feedback. Customer Service: 2 stars. Luckily I was able to return it and get store credit pretty quickly. We reserve the right to withdraw linking permission without notice. Please email us at resolution@lucyinthesky.email so we can look into your refund. You either have to be put in a que in live chat with at least 100 people ahead of you or wait 48 hours for someone to respond to your email. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? LUCY IN THE SKY. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. I focused on what I cared about which was waist sizing and chest but hip sizing didn't match mine. Please email us at resolution@lucyinthesky.email if anything else. These companies are a dime a dozen, you can 100% find another that actually values customer service. I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? love the dresses and two piece sets here! I feel tricked and pissed off. The company says its size small is equivalent to a US size 2. Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. 2023 Trustpilot, Inc. All rights reserved. Ordered 4 dresses in August 2022 for several events (totaling over $300). You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. Unfortunately after an order has shipped with USPS we cannot update a shipping address. BBB Business Profiles generally cover a three-year reporting period. I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. We're sorry to hear about your issues with our return policy. Companies can ask for reviews via automatic invitations. Please email us at resolution@lucyinthesky.email if anything else. contact customer service, generate return labels. Were almost out of time and do not have a back up plan. Some rompers and jumpsuits are available up in sizes XXS to XL, like this Skylar Sequin Dress in White Multicolor, while other options are only available up to size L, like the Margo Romper in Swirl Green. They weren't rude per se, but they were deeply unhelpful. This is a generic card error - this means that your bank is rejecting the transaction at this time. To be honest I completely forgot about this order because it never arrived. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? All of my questions were answered. Continue. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. This policy is effective from 01/01/2016. Lucy in the Sky has a consumer rating of 2.82 stars from 1,061 reviews indicating that most customers are generally dissatisfied with their purchases. I've made several purchases on different occasions from this store and nearly all of which came with problems. We will not be liable if for any reason this Website is unavailable at any time or for any period. AND it expires in one year! And please, give people their money back! They said they will refund me within 10 days without any explainations for their lateness. After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. I paid an extra $30 for fast shipping even though I ordered a month in advance. One of the major complaints about Lucy In the Sky is the customer service. If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. I would never recommend purchasing from this company unless you don't care if you ever get the item. -Kate. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). Article created 4 years ago. Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. I am absolutely livid. 7,129 posts. If your order has styles which are all with a 'Delivered By' shipping timeframe, you will see an express shipping option at the checkout. i live in texas and ordered a dress on sunday earlier this week. If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. For example, in the user namespace all titles begin with the prefix User:. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. United States. Please read the product description of each item carefully before purchasing. I HAVE NOT RECEIVED MY ORDER. Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). Feb 15, 2023. Thanks for your feedback. Hi Grace, Thanks for your feedback. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. Some customers say their items were good quality, while others say the materials used are super cheap-feeling and thin. You can email us at resolution@lucyinthesky.email so we can further assist you. -Kate. -Kate. The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. Hi Bailey! Lucy In the Sky claims domestic shipping typically takes two business days, while international shipping usually takes six to twelve business days. Ordered from this company thinking the dresses were cute. Get the latest business insights from Dun & Bradstreet. Any currency conversion are for reference purposes only. I never got any notification from them that my dresses would be late or anything. Free Shipping Worldwide, over US$50. Lucy In The Skys biggest commodity is definitely their dresses. Followed up shortly after the purchase to make sure everything was ok. Hi Jay, She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. 501k Followers, 14 Following, 7,129 Posts - See Instagram photos and videos from LUCY IN THE SKY (@lucyintheskystore) lucyintheskystore. Please email us at resolution@lucyinthesky.email so we can assist you sooner. They just keep everyone's money, don't send anything. If you ever need sizing help please email us at resolution@lucyinthesky.email so we can better assist you. We have Live Chat and Email available for any questions or concerns. I mean, short to the point where I can see her butt cheeks! Its pathetic that they do that to customers. We would suggest to double check your card details. In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. This cost is not covered by us and is charged directly by your local government. For international orders, any taxes or customs fees are the responsibility of the recipient. Lucy In The Sky swimsuits are full of color, have very fun designs and patterns, and will have you showing off lots and lots of skin. WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION? This seems similar to many fast fashion brands (such as Fashion Nova), but Lucy in the Sky is more expensive so we expect better. Designed in Los Angeles - New Arrivals Weekly. They weren't prepared for homecoming season and got behind. Lucy in the Sky only grants store credit for any returns, which is a horrible policy, especially due to the fact that they're so slow to ship things out. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. I was then given a full in-store credit after I returned the dress. 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