In most cases, DHL is already working to clear the issue. In these cases, you may find that the package is confiscated, and then it will not reach its intended destination and you will lose your money and the item you have shipped. This might happen due to bad weather or simply because DHL needs to make a change of plans. Ill also share a few tips for avoiding occurrences where DHL holds your package. Remember that your package may take a new route. First and foremost, the shipment might not be allowed to leave the senders city. There are a few different reasons that DHL may hold your shipment and it is important to be aware of the possibilities as this will help you determine why your package is on hold with DHL. Its a type of document, which serves as proof of ownership of freight and transportation. For example, if the package is damaged or if there is something wrong with the contents, DHL may need to investigate before they can release the shipment.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-medrectangle-4','ezslot_8',104,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-medrectangle-4','ezslot_9',104,'0','1'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0_1');.medrectangle-4-multi-104{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}. Open the DHL Express website and click on contact us. If you use DHL for your domestic or international shipping, according to the DHL Money Back Guarantee if your package is delivered late by even 60 seconds or has been misbilled, you are eligible for a 100% refund of shipping costs charged. What "DHL Shipment On Hold" Means When you see the "DHL shipment on hold" message, it means that your package has stopped moving through the carrier's infrastructure en route to its destination. Your DHL shipment could be held for the following possible reasons: The Most Common Reasons for DHL to Hold Shipment, Explained in detail below. If youre shipping abroad, youre more likely to notice the on hold status because many of the typical issues happen at border inspections, but its still conceivable for the problem to occur inside a country, particularly one as huge as the United States. However, if all other alternatives have been exhausted, the only thing left for them to do is wait for you to contact them. Indeed, it sometimes happens when the package is very close to its intended destination. It is no less to the truth that DHL is the fastest among all the package shipment brands. Please keep in mind that delivery times can vary depending on the product/service and origin/destination relation, from 2-3 days for neighboring countries and up to 20 days for countries with long distances. An On hold is eventually resolved within a week of its occurrence. Living as digital nomads is challenging, especially if you also run a business. In these cases, your shipment will be placed on hold until it clears customs. The hold normally isn't longer than 1 week. Excellent!! How can . Save my name, email, and website in this browser for the next time I comment. Commentdocument.getElementById("comment").setAttribute( "id", "a5e4871aa8868ce071cc3f817b0b4501" );document.getElementById("bbcd140d0a").setAttribute( "id", "comment" ); DHL Shipment on Hold: What To Do? Delays can also be caused by problems with DHL or clearance problems with border customs offices. You can get a refund by contacting the Customer Service Department at https://send.dhlparcel.co.uk/parcel-services/help. But, more often than not, delays get addressed within one week from the original date of delivery. This often occurs on international cargo shipments. DHL Hong Kong handles 10s of millions of parcels a year. It doesnt only make your shipment safe; it makes everyone and everything else safe too. Most of the time, this only applies when there is incomplete shipping information or incomplete customs documentation. I'm East Coast US if that matters. Thankfully, the majority of delays last for less than a week. Although calling DHL might help alleviate these problems, it is still a tough scenario to be in. 40.2k Likes, 137 Comments - Billy Shears (@whomstd.v1_) on Instagram: ""Til I ever hold you out there again, Will you be mine? Reply Rickxxs Additional comment actions Mines been on hold in Hong Kong almost a week Reply therealaxis1986 Additional comment actions In most cases, there is no need for the recipient to take any action as DHL will resolve the issue, and the package will start moving again. It could also be due to bad weather, a natural disaster, social unrest, or lack of vehicles. It protects not just your package but everyone else as well. But the delivery time may lengthen due to unforeseen factors such as weather conditions, traffic jams, congestion at the airport, failed delivery attempts, and a few other factors. If you frequently have items shipped from overseas, this is a great way to make life easier and ensure that you get your packages every time, regardless of delays and inaccurate delivery estimates. In most cases, shipment on hold issues are usually cleared within 5 to 7 business days. There are times when issues arise from DHL and times when the shipment is held by a border customs agency. Press question mark to learn the rest of the keyboard shortcuts. Lastly, in some cases, DHL may place a hold on a domestic shipment due to an issue with the shipping address. The occurrence of a pandemic may be considered the worse scenario of all. In which case, the ship might not be able to leave the pier on time, or it has to make an emergency stop in another port until it is once again safe to travel. Why is your DHL shipment on hold & what is causing this? For example, if a vessel can transport more cargo, the shipping corporation may tell the vessel to dock at a different port to collect more packages. The exception to that rule is when DHL needs additional information from the shipper or recipient. Hopefully, your parcel will soon be on its way again. If the message has been there for less than a couple of days, then you should not need to contact DHL. DHL connects people in over 220 countries and territories worldwide. USPS Stolen Package? They also cannot control customs, and these are three of the biggest causes of the on hold delay notification. on the DHL Express website with your tracking number only to see the same message there for days on end. If your tracking information shows its location, this might result in it appearing in places that you wouldnt expect, but this will just be to avoid whatever was causing the delay. Contact your receiver to see if the company is open for deliveries. Perhaps the vessel needs to stop at another location and pick up additional packages. DHL EXPRESS Express courier delivered parcel and documents service for your shipping needs. However, what does it mean when you see the DHL shipment on hold message? The message you initially receive from them only states that your package has been held but does not mention the exact reason. These reasons for the DHL hold may include the following: In most cases, we give a week or two for parcels to be finally delivered. Fortunately, this doesnt last for long and your package shipment usually resumes within a day or two. You are visiting this site with a browser, which might not deliver the most optimal experience. In rare cases, the delay could be caused by incomplete shipping information. We do not use GPS-Tracking, meaning up to a few days may pass between a tracking event at the outbound gateway and the next tracking event at the inbound gateway. The best thing to do is just to wait and see if the message gets updated. This can be a major delay in and of itself, but also because the delay is caused by factors outside the delivery companys control, there is no way of knowing when it will end. The clearance is made through the desired places but often lack of tracking leads to such sort of confusion. It means the ship still has to wait for a slot to be able to berth. Incorrect or incomplete delivery address and contact details. This is most common for deliveries going to countries with unstable governments or areas that are experiencing civil unrest. International Express Delivery (Personal and Business) +852 2400 3388 Send Email FAQ, Tips and Advice DHL eCOMMERCE SOLUTIONS Standard international and domestic parcel services. goggles, etc.) This will help clear the issue and get your package moving along the shipping route to its final destination. Frequently Asked Questions. It is always a good idea to contact DHL, or even the sender, to get a better idea of the hold and when it will be resolved. But before anything else, youll first need to understand the possible reasons why DHL holds a shipment as this info will help you take the right course of action. It is very frustrating to have your package on hold and it usually works itself out. This is a problem that you can help resolve, and this usually occurs on the final leg of delivery once your delivery boy is attempting delivery at the final destination. Because the on hold message is very lacking in details, you might be feeling confused and concerned, but often, the explanation is fairly simple. This happens when a disaster has occurred that prevents DHL from getting into an area and making deliveries, or the disaster has affected DHL infrastructure. . Tracking events usually appear 24-48 hours after receiving the Track and Trace ID. How long does DHL take to ship from Hong Kong? Is DHL reliable for international shipping? There is very little that you can do to avoid this sort of occurrence. How can you purchase postage through PayPal without Ebay? Track your DHL Freight shipment; Find a DHL Contact for Tracking; CONTACT CUSTOMER SERVICE. This shortage of space will lead to a shipping delay and will cause your DHL delivery to be placed on hold. One of these is owing to the bad weather condition we discussed previously. Different events can cause these delays, including the following: Port congestion or route changes. DHL ranks 232nd among Shipping sites. Manage shipment as a guest. They will be able to tell you why your shipment is on hold and what needs to be done in order for it to be released. Rated 4.7 / 5 based on 1,047 reviews. Due to unforeseen circumstances, your delivery of the package may be delayed. Israel. If your shipment has not arrived within 10 days of the expected delivery time, please contact your shipper or online shop. Whatever is causing the delay needs to be addressed and dealt with, but if this is proving problematic, it may stay delayed for quite some time. Cancel within 30 days for a full refund. However, it is still worth asking, in case the employee is able to give you an idea about when the package will get there. Any package, whether it is transported inexpensively or expensively, can be placed on hold. You will get a clear picture to find out where things went wrong. If not, please contact your shipper or online shop. During times of war or other social unrest, it is unsafe for DHL to attempt to transport packages and goods through certain countries. Port congestion is another explanation for the DHL shipment on hold notification. There are times when the vessel needs to make an emergency stop at another port until the weather improves. Does DHL Deliver On Saturday? Incorrect or incomplete delivery address and contact details. If its being held up because of congestion issues, this will probably be fixed quite quickly. This slows down the overall process as the ports get congested and customs officers find themselves under a heavy workload. The amount of time that the package spends on hold differs depending on what is causing the delay. Available to private and business customers. \r\n If a hold does not seem to be resolving itself, contact the company to find out what is going on. Learn More Insights and Innovation To know about the delayed delivery time It is better to get in touch with customer service. The delivery company itself probably cannot do much either. Unfortunately, it will create a delay, and sometimes quite a long one. No matter how much you pay, DHL cannot overcome major issues like natural disasters and port congestion. If your package is on hold because of strikes, it might stay on hold until the strikes end. The problem of port congestion appears to be getting poorer every year. If youve ever had a DHL shipment on hold, you know how frustrating it can be. The shipper. Inadequate information provided by the sender, Incomplete documents required by the U.S. Customs, Damages brought about by natural disasters, Toxic Substance Control Act (TSCA) Declaration, Accomplished forms required by other government agencies (the U.S. Food and Drug Administration, U.S. Federal Communications Commission or FCC, and the U.S. Environmental Protection Agency, among others). | 2022 & 2023 Guide, Is The Post Office Open Today? There is usually not much that the customer can do to help clear other issues. Read more below. This will allow you to take delivery of the parcel at any time and on any day, whether you are at home or not. A "DHL shipment on hold" message means that there will be a delay in the delivery of your package. The dedicated place for all discussions on replica watches. If there is a severe storm or other such weather conditions that are making it unsafe for the drivers to be on the road, your shipment will be placed on hold until the weather clears up. Keep in mind that your package may be rerouted. All rights reserved. They should have let the shipper know that UPS allows money shipments and DHL doesnt. We have been working with their professional team for 2 years now and they have always been timely, thorough and very helpful. Usually, the shipper or online shop is able to provide the tracking number or ID. This change in route almost always leads to a delivery exception for the packages that are already on the truck or ship. Another worst thing that may cause shipment delay is a pandemic. Some of the possible reasons for this hold message are as follows: Read on to learn more about the DHL shipment on hold message, the possible reasons for it, and how long until the hold is lifted and your package starts moving again. Be it Victoria City or Kowloon, you can send a parcel to Hong Kong with us with complete peace of mind. Do you have a watch guy that does service on replicas for u on the island? Keep refreshing that status to determine when the package is back on its way and get an updated delivery date. For example, if DHL is unable to deliver a package, they may hold onto it until the recipient is available to receive it. Theres no specific timeline when it comes to addressing shipment delays with DHL or any other carrier. Cancel anytime! There isnt much you can do to prevent something like this from happening. We will make another delivery attempt when the receiver is again open for deliveries. 100% satisfaction guarantee. Look no further! The carrier is the one who sends out the Arrival Notice. Lets get started.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,100],'postalguidance_com-medrectangle-3','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-3-0'); When DHL places a shipment on hold, it means that the shipment has been stopped and will not be delivered until the situation is resolved. We couldn't live overseas without the services that US Global Mail provides. Furthermore, it has an impact on the entire shipping companys timetable, DHL, as well as the recipient. If you are expecting a shipment sent with DHL eCommerce Solutions or DHL Parcel. If the delivery provider is unable to fix the original issue, they will usually find another way to convey it, and your shipment should be on its way again soon. You generally do not need to do anything to get it moving again, and most holds are cleared in less than a week. Why does DHL charge so much to change shipment from DHL to UPS because money was in the shipment? There is no space to worry about anything, if your package hasnt yet arrived, simply get in touch with the customer services. But dont panic. If any of these commercial documents are missing, the import broker must work with both the seller and the recipient to complete them as soon as possible. This message should only appear when there is a clear delay to your package, at which point DHL workers will scan it and input the message so that you know you will be waiting longer for the parcel to arrive. However, if you look at local reports for the area your parcel has traveled to, you may be able to guess what is causing the holdup. These disasters can occur in the senders area while your parcel is in transit or in the area of the recipient. "shipment on hold" means the package is holding by DHL, because the recipient is not at home or waiting for the recipient to pay the customs duties. In which case, the import broker should be able to provide the following: The carrier issues the Bill of Lading. However, if you have other shipping reference numbers, they may work using shipment tracking systems of the specific business unit in charge of the shipment (for example: DHL Express or DHL Freight). Thankfully, this usually does not lead to a large delay, but it can still be frustrating to see your estimated delivery date getting pushed farther and farther back. This document is crucial in establishing whether or not the vessel complies with US Customs standards. You should never see the on hold message if your package has been lost. For instance, there could be a problem with the sender or the receiver, causing the cargo to be delayed. With a career as an Operations Manager and over a decade of first-hand experience working with major courier shipping companies, Charles has the knowledge to help you to solve shipping and packaging-related queries. Step inside and see how virtual mailboxes are the future of mail. Why pickup your mail in person, when you can get it on your phone? Try it free. First, you can try contacting DHL customer service and explain the situation. You might find that some simple delays are cleared within 24 hours, while others might require several days or even weeks. Yeh Ive 2 watches coming from trusty to Ireland ! This is especially important for international shipments. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); 2023 Postal Guidance - All Rights Reserved. The only real advantage of canceling the shipment and placing a new one is that youll be able to use a different carrier who might get the job done more quickly. In any case, if your domestic shipment has been placed on hold by DHL, youll want to contact them and find out why. If you have ordered a product in an online shop, the confirmation email or shipment tracking notification often contains the tracking number or ID. Just input the shipment number provided to you by the sender. Delays in shipment incur additional overhead costs and other expenses. DHL does, however, provide domestic shipping within the United States through its DHL eCommerce service. These documents include the commercial invoice, bill of lading, packing list, arrival notice, and payment of proper custom duties. What Does DHL Shipment on Hold Means? Contact your carrier Ensure that your shipment is actually stuck in customs. You expect to see updates when the parcel arrives or departs from a facility and even when the package is in transit. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[728,90],'trackingadvice_com-box-3','ezslot_3',137,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-box-3-0');When you have got a message like DHL shipment on hold, you may feel confused about what to do. Ups allows money shipments and DHL doesnt connects people in over 220 countries and territories worldwide your carrier that. Dhl connects people in over 220 countries and territories worldwide m East Coast US if that.! 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