Re: Thai Airways Refunds -- Latest Info? Its clear the size of debt was potentially too big to let it fail. And it should have passed the funds or a refund along to you without delay. Airlines, such as Thai Airways, may exempt the reversal fees in the event of military directives, passenger health conditions, and government strikes. In such scenarios, you will be entitled to receive compensation. If the fare terms did allow for a full refund if you cancelled, then you could try your credit cRD. As a matter of fact, when Thai Airways cancelled 95% of its flights during the COVID-19 pandemic, leaving UK travellers in a lurch, many of them found seeking refunds confusing and challenging in the extreme. Already have an Executive Traveller account? A week went by without any response and today i . Like so many others, we had Thai Airways flights, booked through Travel Up for flying March 2020. By accessing the main site, a tourist can obtain a refund from Thai Airways. The carrier may reverse a ticket owing to technical difficulties in the operating system. To be eligible for a return, you should meet certain criteria. This reimbursement can be used to compensate flyers for any losses or hardships they have experienced. If you have not received the activation email, simply enter your email address below, then click 'Submit'. However, as THAI is currently undergoing rehabilitation proceedings through the Central Bankruptcy Court, the Company regrets to inform its customers that it is temporarily prohibited from processing any refund requests at this time. 1 Passenger, Premium Economy & Economy. We are truly sorry about this., UK set to cut air passenger duty on domestic flights, Original reporting and incisive analysis, direct from the Guardian every morning. Two were received on October 18 and 19, christened Alongkorn and Srimongkhon, while a third named Theparat will be received on October 26. Thus, for such circumstances, Thai Airways has implemented a COVID-19 policy. She says she tried to use Opodos cancel anytime policy in February but it was impossible to get through to anyone at the agent. These aircraft are suitable for lucrative long-haul flights and come with room for 8 first-class passengers, 40 business-class passengers and 255 seats for those flying economy. Refund your THAI Travel Voucher. . Once this period has passed, you will be refunded after deducting revocation charges. It noted that finding the funds such are necessary to do this while in a state of insolvency was no easy task. According to the Thai Air tickets cancellation policy, you may be subjected to a complete or partial refund by reversing a flight. Hi Guest, join in the discussion on A representative may inquire about the reason for your calling. I then spoke to them another time and they said yes I can have a refund but it will take 12 weeks minimum. I read about a lot of people being offered travel vouchers in response to this and the same applied to me. THAI Airways. Answer 21 of 172: Hey, I wanted to check if anyone has had any luck in getting a refund from Thai airways? Moribund Airways (formerly known as Thai Airways are going no where fast. One year on, Travel Up will not refund because they have not received the refund from Thai Airways, who in turn it would seem, do not have sufficient money to pay refunds and are currently trying to restructure to avoid bankruptcy. Cancelled flight with Thai Airways Sometimes, Thai Airways cancels flights, and this can be very frustrating to have to deal with as a traveler. Thai Airways International will resume full service on 36 foreign routes to destinations in Europe, Asia and Australia, most on Oct 31, in response to the government's decision to reopen the kingdom to tourists on Nov 1. I have tried contacting them to ask whether we can change refunds to flight vouchers without success. You also have the option to opt-out of these cookies. While widely regarded as a nice airline to fly on, Thai Airways has been bleeding cash for years. Flights from Bangkok to Brussels. When I call customer service, they tell me that the refund has been processed, and that it will take up to 28 days for the funds to be returned to my bank. Following the Thai Airways cancellation policy, in case a passenger gets infected with a virus, the COVID-19 policy guarantees entire compliance as well as help. Whether you may wish to cancel a flight within or after one day of purchasing, this policy will provide you with every opportunity to do so. Thai Airways to resume flights to Brussels on 3 July 2021 Andr Orban - 12 February 2021 1 Assuming that the tickets are booked as part of a package that includes taxi hire, hotel reservations, trip services, and so on, you will be levied the appropriate revocation fee. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. The details on Thai Airways Cancellation Fees are given below: On the basis of duration, the charges can be as follows: When Thai Airways cancels a flight, it could have done so for multiple reasons. 1. Didnt receive an activation email? A representative can then access this data. I am still waiting on a refund from 2020. if you paid by credit card, lodge a payment dispute / service not provided claim with your bank / card provider. Just under four months all up. Son Nguyen is an international writer and news commentator specialising in Thai news and current affairs. Read Also: Thai Airways missed flight policy How do I get in touch with Thai Airways To initiate the process, kindly navigate the Thai Airways website. . No . BOOK TIMETABLE Additional Services Return One - Way From To Returning : Should you wish to choose this option, please note the following important information:-Same value as your refund value.-Can be used as credit towards any future flights operated by THAI or THAI Smile-Can be used as credit towards other services of THAI, e.g. Return trip. Refund payments paid through credit cards and other means, to be complete by the 31st of January 2024 Under revised provisions, agreed by the court on Thursday, these payments are expected to be paid, in many cases through the refund of credit card payments, to passengers by the end of January 2024. 1 was here. James Morris is a pename for an international writer based in Bangkok who works on various international news media. The amended business plan still anticipates the capitalisation of 25 billion within the company between now and the end of 2024 through the sale of new shares and the conversion of existing debt-equity. A key part of the plan given the green light by the Central Bankruptcy Court which communicated its decision by digital means, was a plan to refund passenger prepayments made before the airline filed for bankruptcy in May 2020. With the help of this policy, visitors can easily revoke their bookings. In addition to this, the e-Boarding pass will also be sent to your email address by the respective airline. The amount to be refunded, under the revised plans approved by the court, will be linked to the value of the tickets paid for by the customer. Are they just been difficult hoping I will take the flight credit? 9. -Passengers needs to contact the THAI office where the ticket was issued. The . 1349 Better Street KS, Kansas 64105 United Statesbook@airfleetrating.com+1-877-799-1495. Signing up with Executive Traveller only takes a second and lets you If the cancellation has been done after one day of booking, you will be levied a fee of roughly USD 90 to USD 120. For contact information to your local THAI office, please press here. The Guardian understands that there are thousands of people in Brownes position after asking for a refund rather than a voucher, not only with Thai Airways but with a number of airlines. This category only includes cookies that ensures basic functionalities and security features of the website. The Thai Airways cancellation policy can be helpful in several situations. On Thai Airways, partial reversals are not possible. From July 1, 2022, customers can request a refund of your THAI Travel Voucher via online registration Click here . In accordance with the EU Regulation a delay occurs when a flight is delayed beyond its scheduled departure time by 4 hours for flights of more than 3.500 km, by 3 hours for flights between 1.500 km and 3.500 km as well as intra-Community flights of more than 1.500 km, and by 2 hours for flights of up to 1.500 km. In case of more than 5 hours you are entitled to a refund of your ticket within seven days for the parts not used or for those parts already used if your flight no longer serves its purpose, and when relevant, a return flight to your first point of departure. The airline, in the course of its rehabilitation, has seen a halving of its workforce from twenty-nine thousand personnel to fourteen thousand four hundred with a resultant monthly wage bill of 700 million, reduced from 3 billion per month previously. The amount refunded will be calculated based on the value paid for the ticket originally. Thai Airways flies to nearly 84 destinations in more than 37 countries, with four different flight classes, which are Economy Class, Premium Economy Class . Passengers may check your flight status here. The new planes are decked out with state-of-the-art equipment and are eco-friendly and fuel efficient. Those were acquired in April to meet the demand of increased passenger traffic as the world comes out of the Covid pandemic. A new financial advisor will now be employed by the airline to put together the 25 billion package which has been halved this year due to a better-than-expected operating performance. It can be your reference code, ticket number, full name, and other details. We ( Airfleetrating.com ) are an online travel agency based in the USA. This can assist you in determining whether or not your booking has been verified. Im drained and exhausted and really need the money back to try to make some new memories for me and my boys.. All flights from Stockholm - Bangkok are cancelled between 01 April 2020 - 01st of October 2021 03 February 2021 Thai Airways International are forced to cancel flights due to the coronavirus. This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI). All rights reserved. Denied boarding At times, for many reasons, the airline can cancel a travelers booking. Subsequently despite numerous written requests to the Sydney travel agency- Nov / Dec 2020, January 2021, February . . Why do foreign men like Thai women? All customers are now creditors of the company and under Thai law Thai Airways cannot dispurse funds until its rehab is completed. Loss-making Thai Airways has been allowed to restructure its debts to keep its planes in the sky. He graduated with a degree in journalism and communications from the University of California and has been living in Thailand since 2014. Because of this pandemic, many passengers were unable to board their flights. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. The Central Bankruptcy Court in Bangkok, on Thursday, approved key elements of a revised business reorganisation plan as part of efforts to restructure the debts of the countrys flag carrier Thai Airways. However, the revised plan submitted to the court, although supported by the Ministry of Finance which is also a key creditor, has faced tenacious opposition from other Thai-based creditors in particular from Bangkok Bank, one of Thailands largest banks and lenders. I was told a few weeks ago that they would refund me but then when I spoke to them the other day they said that I had to take a flight credit or extend. Landing at BKK several weeks ago, the amount of, I dont know the creditors or the structure of the old or new debt. Promotion Code. Neill is a journalist from the United States with 10+ years broadcasting experience and national news and magazine publications. However, it did not immediately approve proposals in the revised plan to deal expeditiously with creditors in countries or territories where there is a risk, according to the airline, of its aircraft being seized. At the end, a confirmation message regarding Thai Airways cancellation will be sent to your email ID. Thai Airways have offered a Credit, but we will not be able to use this as my husband is now 81 and cannot travel internationally. The plan was submitted last month and the airline will now start on a course of financial restructuring. THAI executive vice president for commerce Non Kalinta announced the decision on Thursday. Thai Airways refunds possible, reorganisation approved. 28 days is pretty standard. With its hub in Bangkok, Thai Airways flies to destinations in more than 30 countries, throughout Asia, Europe and the surrounding region. Our contact centre in Bangkok is available on email contact@service.thaiairways.com and on +66 2-356-1111. Since Covid restrictions eased and borders reopen, passenger and cargo traffic has steadily increased, supporting improved financial and operational performance. Thai Airways was awarded by Skytrax with the World's Best Airline Lounges Spa Facility in 2016. Promotion Code. Book Flights from Chengdu to Kuala Lumpur with Thai Airways. In case of more than 5 hours you are entitled to a refund of your ticket within seven days for the parts not used or for those parts already used if your flight no longer serves its purpose, and when relevant, a return flight to your first point of departure. The airline has faced financial problems since last spring, leaving a trail of passengers who had flights cancelled waiting for refunds. Both of these ways have the same goal: to make your revocations easier. Therefore, it is conceivable that you do not continue your journey. Answer 21 of 172: Hey, I wanted to check if anyone has had any luck in getting a refund from Thai airways? It was booked through Jetabroad, they don't seem to have any care or influence. Booking flights with Thai Airways under $99 fligh deals.Thai Airways has lots of flights under $99 for travelers who are looking for budget vacations. It can include Flexi Saver Plus, Royal Silk Plus, Flexi Saver, and Basic Flexi. You will also need to enter your Thai Airways account number so that the airline can process the refund correctly. expand_more. 3. It's completely free and we'll never pass your information on to It also expressed concern about the airline incurring further debt. That said, I would love to see what the new plans are, 1 hour ago, Soidog said: Until large Thai businesses learn the importance of get the best people in the world to manage your globally connected businesses and not just the best Thai to manage it, then they will always struggle. Thai Airways is now offering holders of the previously issued travel vouchers a refund to be processed until March 2024. In its judgement, on Thursday, the court reviewed proposals to amend the plans in respect of creditors abroad who are threatening to seize Thai Airways aircraft because of outstanding debt despite the bankruptcy process. - Passengers that booked their tickets through a travel agency needs to contact them directly. You can select the most convenient one as per your comfort. Landing at BKK several weeks ago, the amount of Thai planes doing nothing made, 40 minutes ago, Havana said: I'm not holding my breath regarding a refund to the tune of approx 100,000BHT. Customers who had booked flights and accommodation from an agent were protected by the package holiday rules, as were those who bought flights directly from the Thai Airways website and paid by credit card. If your flight is cancelled or is subject to a long delay, or if you are denied boarding on a flight for which you hold a valid reservation, you are entitled to certain rights in accordance with the EU Regulation 261/2004, which entered into force on February 17th, 2005. How to Apply for Money Back? The refund processing time may vary depending on the mode of payment. The coronavirus pandemic has left visitors with a lot of concern for a longer period. It is mandatory to procure user consent prior to running these cookies on your website. Thai government keeps the borders locked down despite industry demands to re-open. In 2019, the airline posted a loss of US$382.2 million. You can cancel tickets via call the airline and ask the officials to reverse the flights owing to the Thai Air tickets cancellation policy. Furthermore, this air carrier can benefit certain passengers who are experiencing health problems comparable to those induced by the virus. This website is best viewed with Chrome, Firefox, Safari and Internet Explorer v.11 or higher. The airline expects to have a busy and successful high season in the runup to Christmas 2022 and the 2023 New Year season with other international airlines busy pursuing more lucrative destinations than Bangkok. It's more the lack of communication . Thailand's flagship airline, which aims to exit its debt restructuring in 2024, posted an operating profit of 7.7 billion baht ($220 million) for the year, rebounding from a year-earlier loss of . 2. This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI). 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Thai Examiner uses cookies on its website to give you the most relevant experience by remembering your preferences and repeat visits. As I've noted before . This occurs regularly due to bad weather circumstances. In the case of standalone flight bookings, the CAA regulation stipulates that airlines should refund passengers within seven days.. Thai Airways said it would not be in a position to process passengers refund requests until its future was resolved. You should receive an email confirmation within 24 hours from . Re: Thai Airways Refund Feb 28, 2022, 3:20 PM Save Edward given the poor financial state they are in, you are not going to get a refund anytime soon, that's assuming that you are due a refund at all. Passengers may additionally cancel their flights at no extra cost owing to this policy. But don't start your shopping spree yet, the refunds are expected to be finished by the end of January 2024. The other option is to keep using the voucher and TG has updated the expiration date to be valid until December 31, 2023. Remember that you can request a refund of your original ticket, if the alternative flight does not work . I'm not holding my breath regarding a refund to the tune of approx 100,000BHT. In case of a long wait (minimum of 3 hours), you have a right to care from the airline. THAI is pleased to extend its validity up until December 31, 2023. Some passengers have been waiting almost a year to get their money back from the Thai national carrier, which continues to take new bookings. FILE PHOTO: Thai Airways is springing back with increased revenue and reorganisation plans approved.