Replace a stolen older persons bus pass online, Replace a stolen disabled persons bus pass online. /Subtype/Image A copy of your passport clearly showing your photo or, Blind or partially sighted Registration Card, Letter from audiologist confirming you are profoundly or severely deaf (being at 70db or greater), 4 points or more Communicating Verbally PIP. Typically, this will be the confirmation email . Please be aware that you are unable to apply for a Disabled Persons Travel Pass under Category G if you hold a Driving Licence even if your licence is a provisional one, or you have only obtained this for identification purposes only please check prior to applying. How do I check and how do I get it back. Please send photocopies, not the original documents. Receive 8 points or more under the 'Moving around' or 'Communicating . If you do not have any photographic proof of age, you will need to take your Birth Certificate and apply in person at one of our Merseytravel Centres. Your transport needs will be included in your support plan. Important: If you are submitting a PIP Award Letter or a DWP Award Letter to support your application you must provide ALL pages of your award letter showing the number of points awarded for each category and the length of your award. We aim to have normal service resumed as swiftly as possible. Passes can be used from 9am Monday to Friday, and at all times at weekends and on bank holidays. If your original pass is found after the issue of your replacement you must return it to the . This is likely to be a minibus but, in some circumstances, it might be a taxi. Apply for a disabled persons bus pass. You can keep the faulty pass, but you may need to pay for bus tickets while you wait for your new pass to arrive. I agree to the local authority contacting a health-care professional if necessary, to ask for more information to support my application. Merseytravel is the passenger transport executive, responsible for the coordination of public transport in the Liverpool City Region in North West England.Merseytravel was established on 1 December 1969 as the Merseyside Passenger Transport Executive.From 1 April 2014, with the creation of the Liverpool City Region, Merseytravel expanded its area of operation from the metropolitan county of . Any time Monday to Friday, except for journeys which start between 6.30am and 9.30am. Plan your journey with the Merseytravel Journey Planner. February 26, 2023 . We aim to have normal service resumed as swiftly as possible. 00:00, 1 APR 2010. << Call us: Alternatively, you can call our customer services team on 0345 600 6400 if you would like to renew your pass. Replace a faulty Medway bus pass BUS PASS APPLICATION FORM FOR PEOPLE AGED 60 OR OVER Do NOT use this form if: you have previously had a pass and either need a replacement or moved within Wales. Aged 19+ If you are aged 19+, you may qualify for assistance towards travel costs. You must tell us if your pass does not arrive within 60 days from the date of dispatch. Renew, replace or update a disabled persons bus pass. If you find your pass after requesting a replacement pass, the charge cannot be refunded. /OPM 1 The charge to replace a lost bus pass is 10.00. Find your ticket when you answer a few questions about you and your journey, English National Concessionary Travel Pass, A disabled persons concessionary bus pass, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. showing your full face without a hat. Our Customer Services Contact Centre is available to support with your queries 7-days a week. Lost Property. Free travel also applies on bus services going into Wales. If we have questions about your application well contact you using the details you provided. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres . You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to cancel your lost or stolen pass. My pass does not scan on buses within Merseyside. If you are a member of the press or media and have a query, please send an email to communications@liverpoolcityregion-ca.gov.uk where a member of our Communications Team will contact you back directly. If it is a school bus pass not issued by Arriva, we suggest you start by . Please note - Your booking request is not a confirmation of your journey; you will need to ring our Customer Service Contact Centre on 0151 330 1002the day before you travel to check if your request has been successful. The replacement pass will be sent to you by post. You must provide photographic proof of your address to confirm that you are a permanent resident within the Merseyside area. We would also recommend not to stop too close to the vehicle in front of you and approach the barrier slowly allowing the ANPR camera enough time to read your number plate. We are sorry for any inconvenience caused. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to help with your query. as the ANPR Camera will only read those approved by the DVLA. If your Senior Pass has been stolen, report it to the police. Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. We will accept one of the followingas evidence;a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. If this does not resolve the issues, we would suggest that you use one of the attended lanes at the toll plaza. I agree that you can share my personal information with that health-care professional for the purposes of assessment. This could be a free bus pass, a discounted bus pass or help with travel . Student bus travel from just 98p** per day - Unlimited good times! . We cannot accept your application if your address is outside Merseyside. If you want to change the payment date or amount of your Direct Debit, first you must cancel the Direct Debit as above. If you do not have a crime reference number you'll need to request a replacement lost bus pass (see above). A letter from GP/Consultant confirming that you are without speech. Bring your faulty pass to a community hub. We are sorry for any inconvenience caused. If you change address it is your responsibility to inform TfGM. Sa Parole pour Aujourd'hui. /Type/ExtGState You can also replace your stolen bus pass by phoning us on 01634 333 333. We will accept one of the following: a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. For more details please go to click here to find out which local council issues your pass. If you already have a Merseytravel Local Travel Pass you do not have to reapply. endobj S.S.S. Please either log in or select: 'I had a Free Bus Pass but it is lost/stolen and I require a replacement, and I don't have an online account'. We will charge you to replace a lost or stolen pass. Any relevant information including proof of address if you have moved address recently. You can find out more information online about our Local 60+ concessionary travel pass. All items are logged with our Lost Property Department immediately. Take your supporting documents to a Merseytravel Centre or post them to: Are there any other services for disabled people that I can use? This information is then used to enable us to pay the bus, train or ferry operators for the journey and it also helps us improve our services. Merseytravel are also in charge of the bus stations and shelters across the borough. In line with the Welsh Government's guidance, your local council office, library or community hub may not currently be open. If your information is older than 12-months or not relevant to the category which you have applied under, the information will be returned ad your application delayed. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. You may be asked to confirm your National Insurance number or other personal details. %&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz 8am to 6pm - Saturday, Sunday and Bank Holidays. If you need further support or have any questions about the LCR Resident Discount Scheme, you can use our online Get In Touch webform and complete the Ask Us a Question option. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. I confirm that, as far as I know, the details I have provided are complete and accurate. Find out more and how to apply on the Merseytravel website. Theater of popular music. Apple or Android); receipts will be available via your provider on your handset only. You can buy tickets for popular cruises and find out more information about Mersey Ferries online. Updated 01:22, 8 MAY 2013. Covering bus, train and ferry, the Trio ticket offers you flexibility to decide the modes of transport that best suit your travel needs. If you are a registered T-FLOW user, then you can log in to your account online and select theTransactionsoption from the top of the page. We are sorry for any inconvenience caused. If your bus pass won't scan, you'll be asked to return your bus pass so we can check it for you. Find out where your nearest Travel Centre is. 134 routes; Map; Vehicles; 3 Wilson Road - Halewood Shopping Centre 3A Wilson Road - Liverpool John Lennon Airport 6 Upton Rocks - Liverpool 7 Warrington - Liverpool 8 Liverpool - Huyton Circular 8E Liverpool - Huyton Circular 9 Liverpool - Huyton Circular 10 St Helens - Liverpool 10A St Helens - Liverpool Merseytravel cannot hold a formal appeal panel based on a resubmission of the original application, you must submit new evidence and not solely on the grounds that you are unhappy with the original decision. When you reach your 60th birthday you can apply for a Merseytravel Over 60s travel pass. Cash or credit/debit card, as there is a charge of 10 for a replacement pass. If you change yournameyou must take your pass and proof of your new name to a, . You must tell us if your pass does . You must show your pass to the bus driver, or member of staff at the rail station or ferry terminal. However, if you receive Universal Credit you will not have to pay the fee. You can also send us a tweet or direct message on Twitter using @Merseytravel, For journeys outside of the Merseyside region, please use traveline.info or you can call Traveline directly on 0871 200 22 33. Cookies remember you so we can give you a better service online. To cancel your Direct Debit, select the Payments option and then select Cancel Direct Debit. Using your disabled persons bus pass. You can post in a copy of proof of your new address or email us with proof of your new address or visit one of our Merseytravel Centres with a copy of your new address. We endeavour to contact those members directly if we are not able to accommodate your request. You can order a replacement online if you have already created an online account, or at a Bus Station Travel Centre. No, you will need to buy a ticket for your journey. In the Top Up My Account panel, enter the amount you want to top-up and click the Top Up button. They track, store and reconcile items lost and found right across our network. Find out where your nearest Travel Centre is. Pensioners face bus rule change. If your Senior Pass has been stolen, report it to the police. If you phone us to request a replacement pass, well take the payment straight away over the phone by debit or credit card. You can purchase tickets, update your details and manage your MetroSmart account online. If you have any questions about the Local 60+ scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. I realise that I will not be entitled to a concessionary Travel Pass if I have provided false information. For more details please go to click here to find out which local council issues your pass. If the damage could be a risk to personal safety, you can call 0800 731 3699to report the damage. $4%&'()*56789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz ? Merseytravel offers free travel on all buses, trains and Mersey Ferries river crossings for anyone aged 60 or over who lives in Merseyside. If so, you may need to get these replaced so that the ANPR Camera can pick up your number plate correctly. Seven days after you have notified us of the loss, a replacement can be ordered by contacting us again and paying the fee of 10.00. /ColorSpace/DeviceRGB Further information on the disabled persons bus pass. Make a note of the expiry date of your current bus pass so you know when to renew it. You can email usconcession@liverpoolcityregion-ca.gov.ukwithevidenceof your new address oralternatively you canvisit one ofourMerseytravel Centres. Your new pass will be not sent until a week before your old pass expires. I confirm that the photograph I have provided is a true likeness. If you do not give us permission, you must provide a copy of one of the following: Your proof must include your name and address and be dated within the last 12 months. Any payments made using a mobile device (e.g. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. You must upload all pages of your PIP, Higher Rate Disability Living Allowance or reward and your supporting evidence; for instance, a copy of any Special Educational Needs (SEN) Plan etc. Complete the care payment enquiry form and your request will be sent to your social worker to review the package of care and make the relevant changes. Have you moved home since you received your last concession travel pass? I would like to make a complaint. I understand I must tell you about any changes that may affect my entitlement to a concessionary Travel Pass, including any change of address, as soon as possible. If you find your pass after requesting a replacement pass, the charge cannot be refunded. You must make it in writing and you must enclose further relevant official documents, dated within the last 12 months, to support your appeal. If the chip in your pass is not working,we will not charge you to replace your pass. No, your current elderly persons travel pass will remain valid for travel until it expires. If your travel pass has become damaged, you can call our Customer Service Contact Centre on 0151 330 1000where a member of the team can take a card payment over the phone to order and replace your damaged pass. Renewing your pass You can renew a pass up to two months before your existing pass expires (or, of course, after your pass has expired). Email: concession@merseytravel.gov.uk. Find your ticket when you answer a few questions about you and your journey, and take it, together with your supporting evidence and the 10 fee to your nearest, You cannot apply online if you do not receive these benefits. From your bus driver. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Best . Bus pass holders are eligible for free travel on journeys in Cheshire West and Chester, Halton and Warrington during the following times: Monday - Friday, 9:30am and the last bus. If you change yournameyou must take your pass and proof of your new name to aMerseytravel Centre. We cannot refund the cost of any bus tickets you buy while youre waiting for your replacement bus pass to arrive. If you are eligible for a Local Travel Pass and have applied in person at a Merseytravel Centre, then you should receive your pass on the same day, or on your 60th birthday if you applied in advance. You can also replace your lost or damaged bus pass by phoning us on 01634 333 333. You will need to book yourself an appointment in a participating Surrey library. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. Contact Transport for London lost Across Merseyside and Halton. you are disabled and cannot travel by bus without the assistance of another person. You can visit a Merseytravel Centre for face-to-face support for most of your travel and ticketing needs. Bus Service Operator Grant Survey 2021-22. Customer Services Contact Centre: Opening hours and contact numbers. No trains are running from the station. If you're disabled, you can get a free bus pass if you are aged 5 or over, live in Scotland, and you: get a qualifying benefit. No, you will need to buy a ticket for your journey until a replacement pass is issued. Merseytravel Centres: Locations and opening times. We are sorry for any inconvenience caused. If your photograph is unsuitable, your application may be delayed and cannot be processed until we receive a suitable photograph: Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. Your supporting evidence must be dated within the last 12 months. Travel concessions for people with a disability. Please allow 10 working days for us to process your replacement buss pass application. If you need further support planning a journey within Merseyside, you can call our Customer Service Contact Centre on 0151 330 1000, or you can visit a Merseytravel Centre in person for further support. Replacing lost or damaged passes. Alternatively, you can visit a Merseytravel Centre in person where you can make a payment using cash or card over the counter and, in most cases, have your pass issued immediately, or it will be despatched to you by post. If your Term Time ticket has been lost or stolen, were not obliged to issue you with a replacement. Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. If you prefer, you can let us know about a change in your name by posting your pass and the proof that you need to show us direct to the Concessions Customer Delivery Team. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, TollOperations@liverpoolcityregion-ca.gov.uk, A utility bill (e.g. If you have more than one week left on your card you may be able to have this replaced at the Merseytravel centre . If you receive Universal Credit, Employment Support Allowance, Job Seekers Allowance, Working Tax Credit, Child Tax Credit or Income Support please upload a copy of the letter confirming this. You cannot apply online if you do not receive these benefits. merseytravel birkenhead bus station phone number Tatko na pesmaricu. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. Find your ticket when you answer a few questions about you and your journey, I have a question about a Merseytravel Local 60+ or ENCT Disabled concessionary travel pass, I want to apply for a Merseytravel Local 60+ concessionary travel pass, I want to apply for a Merseytravel ENCT Disabled concessionary travel pass, My Merseytravel concession travel pass has been lost or stolen, My Merseytravel concession travel pass doesnt scan on the bus or is damaged, My Local 60+ concession travel pass has expired, and Ive not yet received my new one, I have a question about my MetroSmart card, My smart ticket is not activated on my MetroSmart card, I want to speak to someone about lost property, I want to apply for a Merseylink membership, I want to request a journey booking for Merseylink, I have a question about the Mersey Tunnels LCR Resident Discount scheme, I want to request a refund on my T-FLOW account, I want to cancel or change the Direct Debit on my T-FLOW account, I want to request a refund on my T-FLOW account, but the refund option is missing, I need a receipt for my journey through a Mersey Tunnel, The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza, Merseytravel Centres: Locations and opening times, I want to report a damaged bus stop / shelter, Customer Services Contact Centre: Opening hours and contact numbers, I am a member of the press or media and have a query. You can find more . Publi le 25 fvrier 2023 par . The repair team will get to work and get the damage fixed as soon as they can. Jadu. The police will give you this number when you report the theft. We would like to send you . Changes to the older and disabled bus passes - times of travel. /Height 596 Please make sure that your photograph meets our digital standards. Trains in Wirral are operated by Merseyrail. No trains are running from the station. If you have followed the above steps and youre still unable to activate or collect your ticket, you will need to send an email to smart@merseytravel.gov.uk for further support. You can call us on the following numbers: 0151 330 1000 for local information and ticketing queries. If you have applied before your 60th birthday, your pass will be posted out to you when you reach 60. Faulty pass. I think Ive left something on the bus. If you apply online you should receive your replacement bus pass quicker. I understand that you will deal with all documents relating to this application in line with General Data Protection Regulations and you may share them with other local authorities and the police to detect and prevent fraud. No trains are running from the station. If you are renewing a pass with the "visually impaired" logo you just need to ring Traveline on 01709 515151 If you change your name you must take your pass and proof of your new name to a Merseytravel Centre. Providing the journey starts or ends in Cheshire . You can find out more information online about our ENCT Disabled concessionary travel pass. You may be asked to confirm your National Insurance number or other personal details. Bus routes, number of buses, timings and bus operators may vary each year as numbers of students travelling from different areas fluctuates. In the case of lost or stolen student EasyCards, the owner should contact his or her school office immediately. You can view receipts for payments for up to 6 months. You can appeal within one month of the date of your decision outcome. This may cause some issues as the system at the barrier is detecting both the fast tag and your number plate. The changes, announced by the . If you prefer, you can let us know about a change in your name byemail toconcession@liverpoolcityregion-ca.gov.uk. PLEASE DO NOT SEND ORIGINAL DOCUMENTS. If the ANPR Camera is not reading your number plate, first thing to do is to make sure that you dont have any old fast tags in your vehicle. If you're not a Medway resident find out how to apply for an older person's bus pass outside of Medway. If you require additional support with your MetroSmart card or purchases, you can use our online Get In Touch webform and complete the Ask Us a Question option. 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